Privacy Policy

Privacy and Security

At Sparks Imaging, your right to privacy and data security is a primary concern. In a few areas on our web site we ask you to provide information that will enable us to enhance your site visit, to assist you with technical support issues or to follow up with you after your visit. It is completely optional for you to participate.

For example, we request information from you when you:

Register to access the Sparks Imaging Online Catalog.

  • Place an order.
  • Provide feedback in an online survey.
  • Request e-mail notification of your order status.
  • Subscribe to a newsletter or a mailing list.

In each of the instances above, we may ask for your name, e-mail address, phone number, address, type of business, size of business, preferences, customer ID, as well as other similar personal information that is needed to register or subscribe you to services or offers. If we ever ask for significantly different information we will inform you. In the case of newsletters or mailing lists, you will be able to “unsubscribe” to these mailings at any time.


Sparks Imaging uses your personal information for specific purposes

For business customers, the information you provide will be kept confidential and used to support your customer relationship with Sparks Imaging. Among other things, we want to help you quickly find information on and the Sparks Imaging Online Catalog and alert you to special offers, updated information and other services from Sparks Imaging. Contractors of Sparks Imaging who have access to your personal information and prospect information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for us. Sparks Imaging may enhance or merge your information collected at its site with data from third parties for purposes of marketing products or services to you. However, we will never give your information to a third party for purposes of sending unsolicited emails.

You can opt-out of receiving electronic marketing from Sparks Imaging at any time.

For our business customers, we will send you information via electronic means about our various products and services we feel may be of interest to you. Only Sparks Imaging (or agents working on behalf of Sparks Imaging and under confidentiality agreements) will send you these direct mailings. If you do not want to receive such mailings, simply call Customer Service for your region (see Contact Us) or follow the “Unsubscribe” directions that accompany our email marketing communications.

Sparks Imaging will not sell your personal information to any outside organization for its use in marketing without your consent.

Information regarding you (such as name, address and phone number) or your order and the products you purchase will not be sold to any outside organization for its use in marketing or solicitation without your consent. Your information may be shared with agents or contractors of Sparks Imaging for the purpose of performing services for Sparks Imaging.


Customized Experience

New technologies are emerging on the Internet that help us deliver customized visitor experiences. At Sparks Imaging, we primarily use “cookies” to help us determine which service and support information is appropriate to your machine and to maintain your shopping experience in our online catalog. Our use of this technology does not mean that we automatically know any information about you. We might be able to ascertain what type of browser you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using and the Sparks Imaging Online Catalog. Sparks Imaging has no desire or intent to infringe on your privacy while using the site.  


Third-Party Sites

Please be aware that other web sites that may be accessed through our site may collect personally identifiable information about you. The information and content practices of third-party web sites linked to are not covered by this privacy statement.

You are solely responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible whenever you’re online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your personal information, Sparks Imaging cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.


Security and Privacy Practices Revisions

Sparks Imaging may at any time revise these Security and Privacy Practices by updating this posting. By using this Site, you agree to be bound by any such revisions and should agree to regularly visit this page to determine the then current Security and Privacy Practices to which you are bound.


Contact Sparks Imaging

SPARKS IMAGING is the sole operator of the SPARKS IMAGING site. If you would like to contact us for any reason regarding our privacy or security practices, please contact us at the following address:

Sparks Imaging, Inc.

1128 Lexington Ave, Bldg. 4

Rochester, NY 14606



Orders may be placed either through our certified, secured and encrypted shopping cart on our web site or through our Customer Service Department at 866-897-1970. By placing an order with Sparks Imaging, you are agreeing to the total dollar amount of the sale, and that Sparks Imaging is authorized to collect payment via the payment method you specify. All orders are subject to approval by Sparks Imaging



These terms will be determined based on overall credit history and financial ability to pay for all goods purchased. Please allow 5-10 business days for application processing. Upon approval for terms, if an account reaches its set credit limit, further shipments may be placed on "hold" status until the amount over the limit is paid.



For accounts with payment terms, when paying by check, please ensure that your customer number and invoice numbers are clearly listed to speed up processing and avoid possible errors. Any deductions must include proper documentation before they are allowed. Deductions for shortages, defective products, returns, etc., MUST have an accompanying credit memo when deducted from the payment. Failure to follow these instructions may result in credit not being applied.


Delinquent Accounts

For accounts with payment terms, if an invoice remains unpaid after the due date, further shipments may be placed on "hold" status until the past due amount is paid in full. NSF checks and stop payments will be subject to a $35.00 service charge. In the event of repeated delinquencies, and if we cannot otherwise resolve the matter to our satisfaction, your account may be placed in the hands of a collection agency or attorney for collection. In the event that your account is sent for collection, you will be obligated to pay the full balance of your account, plus interest thereon, at the highest rate permitted by law, together with all reasonable attorney’s fees, collection fees and related expenses incurred by Sparks Imaging.



Sparks Imaging attempts to be as accurate as possible in our content and pricing; however, we cannot guarantee that the product descriptions & specifications, pricing or any other content on the site is accurate, complete, or current. In the event that a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Sparks Imaging shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.


User Content

When you submit "User Content" to us, whether via email, feedback, or posting on the website, you agree to give us rights to use and control that content as detailed below. 

"User Content" means any information, messages, suggestions, questions, comments, postings, advertisements, ratings, ideas, techniques, notes, know-how, drawings, concepts, designs, audio visual material, photographs and pictures (including pictures of the user and other representations of the user’s name and likeness), digital images, embedded images and other items or property depicted in the submitted images, or other content in any form submitted by a reader, customer or subscriber.

You grant us a non-exclusive, royalty-free, perpetual, irrevocable and fully assignable and sub-licensable right to use, reproduce, modify, adapt, publish, translate, edit, reformat, create derivative works from, distribute and display content throughout the world for any purpose and in any media (including for advertising or other commercial use). You grant us the non-exclusive right to seek to enjoin and/or obtain damages from any third party from the unauthorized use or reproduction of your content. If we publish your content or authorize or license others to do so, your content may be edited for length or clarity or for any other reason either before or after it is published. We reserve the right (but not the obligation) to remove any content for any reason from Sparks Imaging.

You hereby disclaim any right to any compensation from Sparks Imaging in connection with Sparks Imaging’s exercise of its license rights in and to the User Content you have submitted to Sparks Imaging. You acknowledge and agree that Sparks Imaging is under no obligation of confidence to you, and shall not be liable for any use or disclosure of any User Content.



Sparks Imaging reserves the right to change its terms and conditions in any respect at any time. Sparks Imaging reserves the right to waive any of these terms and conditions without affecting future enforceability of that or any other term or condition.